Shipping Policy

Last Updated: August 2026

At DERT, we believe your order should feel intentional from the moment it is placed.

Made to Order

DERT products are prepared specifically for each order. Once your purchase is confirmed, your products enter our fulfillment process and are prepared for shipment rather than being supplied from traditional retail inventory.

We work with a network of specialized fulfillment facilities across the United States and Europe. Your order is routed through the appropriate fulfillment location based on the product and delivery destination, allowing us to efficiently serve customers across our primary markets.

Estimated Delivery Times

Our current estimated delivery windows are:

• United States: approximately 2–7 business days

• United Kingdom: approximately 5–9 business days

• European Union: approximately 5–10 business days

These are estimated delivery windows, not guaranteed delivery dates. Actual delivery times may vary depending on the product ordered, fulfillment location, destination, carrier, shipping method, weekends, public holidays, customs processing, and circumstances outside of DERT's control.

Some orders may arrive sooner than the estimated timeframe.

Order Processing & Tracking

Your order begins processing after payment has been successfully confirmed. Because products are prepared specifically for your order, processing times may vary depending on the product and fulfillment facility.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information when tracking is available.

International Orders

Customers ordering internationally may be subject to customs duties, import taxes, or other fees imposed by the destination country. Any applicable charges that are not collected at checkout are the responsibility of the customer.

Address Accuracy

Please carefully review your shipping information before completing your purchase. DERT is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.

Delivery Issues

If your order appears to be delayed, arrives damaged, or is marked as delivered but cannot be located, please contact us at dertsupport@gmail.com so that we can assist you and, where applicable, work with the relevant carrier or fulfillment partner to investigate.

DERT
Your ritual begins the moment you order.